Privacy Policy

Depending on your application, we may collect:

• Your full name
• Your contact details (phone, WhatsApp, email)
• Passport information or a passport image
• A face photo or passport-size photo
• Your destination country and visa type
• Payment confirmation details, where applicable
• Your application status and any support messages you send us

We use your information to:

• Process your visa assistance request
• Verify your details
• Communicate with you about your application
• Track your application status
• Provide customer support
• Meet legal or operational requirements

Uploaded documents, including passport and face images, are used only for visa assistance and processing-related support. They are not used for any unrelated purpose.

We do not sell your personal data. We may share your information only when needed for:

• Processing your visa application
• Confirming your payment
• Meeting legal requirements
• Operating our support services

We retain your information only as long as necessary to support your application, keep accurate records, and meet legal or business requirements. After that, it is removed or anonymized where appropriate.

You may:

• Request access to the data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where possible
• Contact us with any privacy questions

We use reasonable technical and organizational measures to protect your information. However, no online system can be guaranteed 100% secure.

We use cookies and similar technologies, including Google Analytics, Google Tag Manager, and Meta Pixel, to understand how visitors use our site and to measure and improve our advertising. These tools may collect device and usage information such as pages viewed and approximate location. We never send your passport number, document images, or face photo to analytics or advertising platforms. You can control cookies through your browser settings.

For privacy-related questions, contact us at support@somalivisahub.com.