Frequently asked questions

No. SomaliVisaHub is a private visa assistance service. We are not a government agency, embassy, or immigration authority.

No. Visa approval and issuance are handled only by the relevant government, embassy, or immigration authority. We assist with the application process.

No. We cannot guarantee approval. The final decision belongs to the official visa authority.

Common documents include a valid passport, a face photo or passport-size photo, your contact information, and any additional documents required by the destination country.

Yes. Your documents are handled only for application support purposes and are not shared except where required to process your request.

Use the Track page with your application reference. If you need help finding your application, contact our support team.

Rejection decisions are made by the relevant authority. Service fees may still apply because the assistance work has already been completed.

Please contact support as soon as possible. Changes may not be possible after your application has been submitted to the relevant authority.

Processing time depends on the destination country, visa type, urgency level, and the official authority's workload.

No. You can apply as a guest. An account is optional and lets you keep all your applications in one place.

Available payment methods are shown during the application process. You only pay using the options offered there.

Yes. You can apply online from anywhere, as long as you can provide the required documents.

Contact support immediately with your application reference so we can help you correct it.

You can track your status online and may receive support updates, including on WhatsApp, depending on your application.

Somali, English, and Arabic.